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COVID-19 Update and FAQs May 18, 2020


Throughout this situation, Empress Hotel La Jolla remained open providing essential accommodations responsibly for the safety of our guests and staff. While occupancy was greatly reduced, we took the opportunity to do some extra deep cleaning, develop new standards and perform preventive maintenance in preparation for what we all hope is a beautifully busy return to our lovely Summer Season here in the Village of La Jolla the Jewel of the California Coast!

Our Top Priority is safety and we monitor and continue to implement new measures for hygiene and cleanliness from sources such as the Centers for Disease Control, Brands, local health departments and American Hotel and Lodging Association to provide the best experience for you as you visit our hotel. We thank you for choosing Empress Hotel La Jolla and look forward to welcoming you to our hotel with the warmth of hospitality.


HYGIENE AND CLEANLINESS

Extra focus on high-traffic areas and on high-touch items in guest rooms is ongoing. Reduced-Contact check-in, hand sanitizing stations and banners encouraging social distancing are examples, and we continue to monitor and add new recommendations. We are working through supply-chain channels to ensure further implementation is completed as quickly as possible.


NEW CANCELLATION GUIDELINES

We are offering our guests a relaxed 4:00 pm day of arrival cancellation policy for reservations made directly with the hotel for stays through July 1, 2020.

For reservations made after July 1, 2020, cancellations or changes may be made up to 24 hours.


COMMUNITY COMMITMENT

We never closed and welcomed medical and other first responders and essential travelers with a safe place to stay. Our hotels provided community services including hosting Red Cross Blood Drives, donating supplies to Community Service and Medical Organizations and highly discounted rates for Healthcare Workers.

Our hotels continue to provide special rates to Healthcare Workers to thank them for their heroic efforts to flatten the curve of COVID19 in California.




Frequently Asked Questions FAQs:

Q. Is the Beach Open in La Jolla?
A. Yes, La Jolla beaches, along with most San Diego County beaches, are open for activity, including walking, swimming and surfing . This may change based on City, County or State Orders.


Q. Are La Jolla restaurants open?
A. Yes, many restaurants in the Village of La Jolla remained open for take-out and delivery. We have opened our Second Floor Garden Terrace for guests to enjoy take-out meals on our outside deck or inside at table spaced for social distancing.


Q. Do I have to wear a mask?
A. San Diego County’s public order requires a face covering for all persons aged two and above when in business areas (such as our lobby or terrace) or within six feet of another person from a different household.


Q. Is Breakfast Available at the hotel?
A. All food and beverage service, including our continental breakfast, has been suspended at the hotel until further notice, to comply with current guidelines.


Q. Are stores open in La Jolla?
A. Some boutique stores have begun to open with limited access. Vons and CVS have stayed open for essential items and all guest rooms at Empress La Jolla have a fridge and microwave for convenience.