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COVID-19 Update and FAQs


Throughout this situation, The Empress Hotel La Jolla remained open providing essential accommodations responsibly for the safety of our guests and staff. While occupancy was greatly reduced, we took the opportunity to do some extra deep cleaning, develop new standards and perform preventive maintenance in preparation for what we all hope is a lovely La Jolla Summer!

Our Top Priority is safety and we monitor and continue to implement new measures for hygiene and cleanliness from sources such as the Centers for Disease Control, Brands, local health departments and American Hotel and Lodging Association to provide the best experience for you as you visit our hotel. We thank you for choosing Empress Hotel La Jolla and look forward to welcoming you to our hotel with the warmth of hospitality.


HYGIENE AND CLEANLINESS

Extra focus on high-traffic areas and on high-touch items in guest rooms is ongoing.
Reduced-Contact check-in, hand sanitizing stations and banners encouraging social distancing are examples, and we continue to monitor and add new recommendations. We are working through supply-chain channels to ensure further implementation is completed as quickly as possible.


NEW CANCELLATION GUIDELINES

We are offering our guests a relaxed 4:00 pm day of arrival cancellation policy for reservations made directly with the hotel for stays through July 1, 2020.

For reservations made after May 15, 2020, cancellations or changes may be made up to 24 hours before arrival. Some exclusions may apply around high-demand dates.

For reservations under a Group, including meetings, conferences and social events, please refer to the group agreement for details.


COMMUNITY COMMITMENT

We never closed and welcomed medical and other first responders and essential travelers with a safe place to stay. Our hotels provided community services including hosting Red Cross Blood Drives, donating supplies to Community Service and Medical Organizations and highly discounted rates for Healthcare Workers.

Our hotels continue to provide special rates to Healthcare Workers to thank them for their heroic efforts to flatten the curve of COVID19 in California.




Frequently Asked Questions FAQs:

Q. Is the Fitness Center Open?
A. Yes, our Fitness Center is open with guidelines for social distancing as recommended. This may change based on City, County or State Orders.


Q. Are the La Jolla and San Diego Beachs Open?
A. Yes, La Jolla and San Diego Beaches are open and available for walking, swimming and other recreation as well as sunbathing. Local, State or National orders are subject to change and may affect our local beaches.


Q. Do I have to wear a mask?
A. San Diego County’s public order requires a face covering for all persons aged two and above when in business areas (such as our lobby) or within six feet of another person from a different household.

A. Is Breakfast Available at the hotel?
A. All food service, including breakfast, has been suspended at the hotel until further notice, to comply with current guidelines.

Q. Are La Jolla restaurants open?
A. Most Restaurants in the La Jolla Village close to the Hotel are open for both Dine-In and Take-Out. Our Front Desk Team can help recommend favorites. Manhattan Restaurant of La Jolla, in our Lobby, has also reopened to welcome diners and provides Room Service options for Dinner to our Guests.


Q. What Safety Measures is The Empress Hotel La Jolla Doing?
A. You will see some when you enter the front door with plexiglass partition at the Front Desk and new Contact-less Check-In. Frequent Cleaning of Public Areas, including the Lobby and our Second Floor Terrace is done regularly. In the Guest Rooms, collateral has been removed and all high-touch areas have been sanitized before your stay. A check list of items is featured.


Q. Is Breakfast Available at the hotel?
A. All food and beverage service, including our continental breakfast, has been suspended at the hotel until further notice, to comply with current guidelines.


Q. Is there an Outdoor Terrace at The Empress La Jolla?
A. Yes, our Second Floor Garden Terrace is now open for Guests of The Empress La Jolla. Enjoy a relaxing visit to the Terrace either Outside with ocean breezes and comfortable Patio Furniture or Inside with Tables and Chairs. Social Distancing and Sanitizing is encouraged with stations and info in the Terrace.